Advanced Voice Types

Selecting the Best Voice for your Training

Personally, my very favorite new feature in the iOS apps is our new coaching voices, and it takes just a minute to make it great! Trust me on this one, it is worth the update. Everyone can use Advanced Voice.

I just love Karen’s Australian voice, though many are big on Alex or even Samantha. There are dozens to choose from in all kinds of languages, all within a few taps:

General > Settings > Accessibility > Speech > Voices

Using the Advanced Voice Type, there are many voices available to use, even “enhanced” versions of many of them = Male, Female, you name it. Then, in your app, make sure you’ve chosen Advanced in the Voice Type section. 

Activity Options (Gear) > Voice Options > Advanced

Whether you love it 10X more like we do or just appreciate the features and benefits it unlocks, we encourage you to set up a nice pleasing voice to help coach you through your workouts. It’s worth it!

You really notice the difference when you start turning on new Advanced Audio Coaching features. Get workout totals, coaching during your structured workout routines, use real heart rate zone names and more!

Managing your Subscriptions & Purchases

Switching Between Subscriptions

When you upgrade to or from the Pro Plus to the Star subscription level, Apple should credit your account for any difference in remaining credit for the different subscription within a few days as part of the same subscription family.

Apple * iTunes

iTunes handles all returns/refunds of apps. If you need to cancel a subscription, see here on how to cancel a subscription on your phone:

https://support.apple.com/en-us/HT202039

For other purchases, to request a refund, please open your iTunes Store, click on your username in the left corner and enter your iTunes password.

Click “see all” next to purchase history, find Fitdigits, and click the arrow next to the app. Next click “Report a Problem” link under the “Report a Problem Header” and a new page should come up to report a problem.  You will then be prompted to enter the reason for your refund.  From there, it will be up to iTunes to honor the request.

Again, sorry to see you cancel! If there is anything we can do let us know!

Android * Google Play

To get a refund from Google Play, see here for more:
https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

Using Siri and Fitdigits Apps

“(Start/launch) an (indoor/outdoor) (workoutName) workout (with/on) <iCardio>”

There are 5 simple commands that Siri will recognize:
1) Start workout – “Start an outdoor run workout with <iCardio>”
2) Cancel Workout – “Cancel <iCardio> workout”
3) Pause Workout – “Pause my <iCardio> workout”
4) Resume Workout – “Resume <iCardio> workout”
5) End My Workout – “End <iCardio> workout”

All command can be said as above as well as the start command can be build out, however you want to say it. You can attempt to say “(Start/launch) an (indoor/outdoor) (workoutName) workout (with/on) iCardio” and if Siri recognized the location and workout it will start right up with those variables. If Siri has trouble understanding or deciphering you will be prompted to choose the workout type and location just as if you said “Start Workout.”

If Siri requests you to unlock your phone, you may be able to get around it through settings:

Posted in iOS

Apple Watch View Off Screen

In cases where the watch is fired up from the phone, the status bar may hang over the screen. To fix, end the activity and force “close” the watch application by holding the power button and then holding in the crown. We hope an updated watchOS version will fix this issue in the future.

Then “open” the watch app, or start the workout from the watch next time before firing up workout from your iPhone.

We know other apps seem to have just avoided the phone > watch API because of above bug, but it is too useful for situations where use cases rely more on the iPhone than watch.

Fitdigits Glossary of Terms

MiMile
KmKilometer
min / miMinutes per Mile (Pace)
min / kmMinutes per Kilometer
SPMSteps Per Minute
CPMCalories Per Minute
RPMRotations Per Minute (Cadence Sensor)
cur /miCurrent Pace per Mile in the Interval
cur /kmCurrent Pace per Kilometer in the Interval
Cur mile distanceCurrent Interval Distance in Miles
Cur km distanceCurrent Interval Distance in Kilometers
Cur mile timeCurrent Interval Time in Miles
Cur km timeCurrent Interval Time in Kilometers

Advanced Audio Coaching

Advanced Audio Coaching brings your own personal coach to life, without the extra costs typically associated with a personal coach. 
 
Advanced Coaching Audio

Using the Advanced Coaching Audio, there are many voices available to use, even “enhanced” versions of many of them = Male, Female, you name it. See how to change voices and improve the coaching on the app here:

https://support.apple.com/en-us/HT202362  

Some of the voices sound pretty good to us here, I use Karen, some really like Samantha, but there are many to choose from. Features you get with advanced audio coaching:

  • Multiple voice types and accents, including foreign language support
  • Workout totals readout on workout complete
  • Zone name readouts (perfect for custom named zones!)
  • Structured workout routine Target Zone Coaching: Get coached on routines whether you are in, below or above zone consistently. Perfect for regimented training programs, reminds you to stay in easy zones or when you need to push a bit harder!
Posted in iOS

Apple Watch Troubleshooting

Now that you’ve Installed the Apple Watch Companion App and linked up Apple Health, you should be great to go on any kind of adventure with your Fitdigits app.

However, sometimes trouble does arise, even on the best of adventures. What follows are different issues and how to address them if you do come across them. 

No Heart Rate Connected in the app

  1. Make sure that Apple Health is linked and all share permissions granted. You might even disable and re-enable the linking just to be sure. 
  2. Make sure you have the Apple Watch paired and selected as your active heart rate monitor on your app on the iPhone. 
  3. Make sure you aren’t in Apple Watch Stand Alone mode if you want to view heart rate on your iPhone. 
  4. Make sure you have the Fitdigits Apple Watch Companion App installed
  5. Make sure Workout Power Saving Mode is turned OFF:
    1. Open the Apple “Watch” app
    2. Tap General
    3. Scroll down, make sure Workout Power Saving Mode is turned OFF

Apple Watch Screen Cut Off

Apple Watch Cut Off

If you see your Apple Watch and the watch face looks like it has been cut off at the top, our apologies. We’ve researched it quite a bit and have only found others who experience the same with their apps. It is an easily reproducible situation – just force close watch app, fire up a workout from the phone (which will have the phone start the watch app fresh) and you have a screen cut off at the top.

General consensus currently attributes this to a bug in the WatchOS we hope they will fix soon, unfortunately there is no solution yet but there is a fix:

  1. Hard Close / Force Close the Apple Watch application by holding the power button and then holding in the crown.
  2. Open the watch app / start a workout from the watch, before trying to start a workout from phone > watch.
  3. Once you see the Cancel button on the watch home screen, you should be good. You can then cancel on the watch if you want and use phone or watch.

Apple Watch Stand Alone Issues

If your app is stopping after a very brief period of time, or failing to transfer workouts on a regular basis, perform these steps on the watch:

Watch App Re-Installing
  1. Slide up the widget tray, and enable airplane mode.
  2. Wait a moment, then disable airplane mode
  3. Close the drawer and open the app list.
  4. If iCardio starts reinstalling for no reason, then the installation is bad. In that case see Re-Install the Apple Watch Companion App below. You can tell it is re-installing if it looks like it is reloading.

If your app is telling you that the watch is currently in Stand Alone mode, and won’t launch an activity on the phone, there is a flag that somehow wasn’t cleared on the watch / phone. To clear the flag:

  1. Open the Apple Watch companion app
  2. Tap the green icons on the home screen in the lower right until only the green watch shows, putting it in stand alone mode.
  3. Tap the icon on the home screen to start an activity, then tap Cancel.
  4. Tap the green icon in the lower right to put it back in tethered mode. You should be good to go from here.

Apple Watch / iPhone Communication Issues

If you are having trouble getting an activity to start on your iPhone when starting from your Apple Watch, or from the Watch from the iPhone, the easiest and most basic thing is to try launching an activity from the other device and then tapping Cancel. 

  1. Open the iPhone app
  2. Tap the Quickstart play icon
  3. Tap Cancel
  4. Tap Quickstart play icon again

Simply tapping play / cancel a time or so on the watch and phone has been shown very effecting in resetting communicating after loss of connection. 

Apple Watch Connection Troubleshooting

If you don’t see a Cancel button show on the watch screen under the workout type, you may need to Hard Close the watch app. 

Hard Close the Watch App

  1. Make sure the app you want to hard close is the one running in the foreground.
  2. Push and hold the bottom button on the right of the watch until the power off screen appears.
  3. Push and hold the digital crown button. You will see it go back to the main apps screen, that hard closes the watch app.

Ping the Phone from the Watch

  1. Go to the home screen on the watch (not the main apps, but the main watch face)
  2. 2. Swipe up from the bottom bezel to get the Watch equivalent of the phone controls
  3. The Ping phone is the lower left button with the phone icon. Tap that and it will ping on the phone (a good way to find your phone too!)

Hard Close the iPhone App

Still having trouble?  Hard close the app on the phone and re-open 

Reboot the Watch and iPhone

Sometimes everything just needs a good reboot to reset all bluetooth settings and other communication options. 

  1. Watch: Push and hold the bottom button on the right of the watch until the power off screen appears. Slide the power off indicator. Hold the bottom button on the watch to turn the Watch backk on. 
  2. iPhone: See here on how to reboot the different iPhone devices

Re-Install the Apple Watch Companion App

  1.  Open the Apple “Watch” app
  2. Scroll down to the Apps section and tap on your app name (iCardio, iBiker, iRunner)
  3. Turn the Show on Apple Watch switch to off, it will uninstall (wait…).
  4. Once uninstalled, tap it on to install it again.
  5. If it doesn’t show, see Troubleshooting Installing the Companion App
iCardio showing on Apple Watch App
Installing, or re-installing, the Apple Watch extension

Apple Watch 

Installing the Companion App

Apple Watch Setup 

Running a Stand Alone Apple Watch Session

Optimize Heart Rate from the Apple Watch

Troubleshooting

 

Running a Stand Alone Apple Watch Workout

Apple Watch Stand AloneFreedom. Workout with Freedom.

 

Tap the green icons in the corner of the watch screen. One green watch icon, you are watch only. Tap and add a green phone icon and you broadcast between them. 

 

Apple Watch 

Installing the Companion App

Apple Watch Setup 

Optimize Heart Rate from the Apple Watch

Troubleshooting

 

Sync Your Settings Changes

New to the gear section is the option to Sync up the settings on your phone with the settings on your watch. Most of the time the sync is done silently in the back end, but there are times when you’ve customized your workout list, heart rate zones or other settings and you want to push the updates. Tap the Gear > Sync and presto, up to date. 

Stand Alone Watch

Requirements for Apple Watch Stand-alone:

  1. For effortless Heart Rate tracking. Apple Watch Series 1 or above. (if phone is nearby, Series 1 will track GPS from the phone)
  2. For effortless Heart Rate + GPS tracking. Apple Watch Series 2 or above must be paired with your Apple iPhone.
  3. The Apple Watch must be running WatchOS 4.0 or higher. iPhone must be on iOS 10+.
  4. You must have all appropriate Apple Health Heart Rate permissions.
  5. You must have an upgrade for the account to use the Apple Watch in Stand-alone mode.

Current Users – NOTE: ON INITIAL OVERLAY INSTALL YOU SHOULD GET AN EXTRA POPUP REQUESTING EXPANDED PERMISSIONS ON APPLE HEALTH

In order to run a stand alone workout on the watch, a new permission must be enabled from Apple Health, called Workout Routes. There should be a popup that comes up, please enable there. If for some reason it does not show, open Apple Health and tap Sources, iCardio, and enable the permission there.

Apple Health New Permission

After it is enabled, we need to make sure it is registered not just with the phone, but also on the watch. One way to make sure this happens is to put the watch in “tethered” mode, then tap the quick start or the gear icon – you will get a popup if they aren’t communicating, tapping Retry should get the link going if it is available.That’s the best method, if that doesn’t trigger a sync then maybe hard close the app on the watch and re-open. See more on Apple Watch Troubleshooting.

Installing the Apple Watch Companion App

Once you’ve got the main Fitdigits app installed, you need to install the Apple Watch companion app onto your Apple Watch.

Apple Watch AppFor some people who have their Apple Watch installed and have set the Watch app on their device to “Automatic App Install”, there is nothing more to do. However, if your settings do not allow automatic installation, you must first open the Watch app on your phone, then scroll down until you see the app name (iCardio, iBiker, iRunner or iWalker depending on your version), and tap “Install” next to it.

Install Apple Watch Companion Apps

While you are in the Watch app, also make sure that the “Workout Power Saving Mode” is turned Off.

  1. Open the Apple “Watch” app
  2. Tap General
  3. Scroll down, make sure Workout Power Saving Mode is turned OFF

Don’t See Your App in the Watch App like above?

If you do not see your App listed in the Watch list screen above, please reboot your iOS device, it should show up then.

Sometimes on install, with any watch companion app, the device doesn’t pick up the availability.

 

More on Apple Watch:

Apple Watch Setup

Running a Stand Alone Apple Watch Session

Optimize Apple Watch Heart Rate Readings

Troubleshooting

Fitdigits Summer Wrap Up

Fitdigits Summer Wrap Up

We hope you enjoyed your summer like we did, and are looking forward to the Fall. Finally some cool weather to workout in, or even just to walk the dog in. Speaking of dog walking, October 13th is our annual Running Rescues fundraiser. Walk a dog using our app to track it, and we’ll donate $1 per dog walk that day to the local dog rescue. Elmer my boy thanks you and gives it two paws up. Spend quality time with your puppies and burn a few calories while doing something nice for those less fortunate.

To me, our Ok-dober-fest fundraiser is always the time year to recap everything we did over the summer, and celebrate you, our members and users, with your Summer Summary, now online for your info and enjoyment! 

You aren’t the only one who deserves kudos over the summer. The team here at Fitdigits have been busting our butts too. Check out just some of the great updates we’ve produced this past Summer: 
And we’re not done yet! We’re still putting the final wrappers on the stand alone Apple Watch version (and looking for Beta testers), as well as enhancing the overall Apple Watch experience, expanding our coaching and voice integration, adding power support for Android, enhancing custom workouts and more for the Fall season. So much fun stuff! 
As always, thank you for allowing us to do what we love and to serve you. We appreciate you being on the health journey with us. Stay strong and positive!
Chris
Chris & Team Fitdigits