Team Messaging and Communications

There are a variety of settings and methods for Individual and Team based notifications and messaging.

Group Admin View:

From here you can send Group Invites, or even a push message to your entire team or a specific user, which will create an Inbox item for them in addition to the notification.

You can also message users directly to their inbox, which does not send a push message. Tap on the envelope in the listing in the admin page.

Of course, you can also visit any shared workout and leave comments in the comments section:

Next: Auditing Members
View and work with your Trainees / Team details.

Managing The Team Page

Designing and modifying your open Team view for your members.

Add a custom leaderboard, group workout feed, roster, custom blog section and more to your groups page. Personalized widgets, additional messaging, graphics and more help complete the experience for you and your team.

Once your team is created, a default groups page exists for your group. The default widgets include your member roster, a personal workout feed, and a feed for the Fitdigits blog, however contents are easily customizable.

CUSTOMIZING YOUR GROUP PAGE

You must be a Group Owner or Group Administrator to modify the group page for all users (see Managing Users).

From the Group detail page, tap the Menu icon in the top left. Administrators and Owners will see the Preview checkbox in the upper right. When checked, you are viewing the group page as it will show to other members (depending on widget choices).

1. Uncheck Preview to go into Edit mode.

Click the Menu (three line icon) in the upper left to view the menu. Turn off Preview mode to edit your page.

2. EDIT EXISTING WIDGETS

When in edit mode, each widget on the page has a blue administration bar above it.

Tap the X to remove the widget from the page view.

Tap the pencil to edit the viewing properties of the widget (whether it is shown to admins only or all team members) as well as the detail and options for the widget.

You may also click and hold the top blue administration bar and drag-drop the widget into different areas or sections of the page, so you can change the layout and display to fit your tastes.

3. ADD WIDGETS

Leaderboard

This will create a sortable leaderboard featuring a variety of stats you can choose from, including time, distance, calories and more.

Group Workout Feed

See the workouts completed by team members who have opted-in to share their workouts to the group. Tap on the icon to go to the details.

Group Roster

The Roster is added by default. This will list all of the members of your group, along with information they have given permission for members to view.

Personal Workout Feed

If you want to just see your own personal workout feed. This does not show on other group members pages.

Banner

Add a custom banner image with this widget.

HTML

The HTML widget is one of our most flexible. Basic HTML can be used to create messages and presentations to your group with almost endless variety.

Calendar

Show a calendar with checks on all the days the group recorded activity, see the totals below, and select a day to drill into specific activities.

Blog Feed

You can easily link to an existing blog feed. You will need to know the blog feed URL and specify how many posts you want to show.

4. CHANGE PAGE LAYOUT

Choose from a variety of different page layouts to change the look and feel of your groups page.

5. RESET LAYOUT & WIDGETS

This will reset your page to the default widgets and settings.

Next: Messaging and Communications 
Individual and Team based notifications.

Team Member Roles, Privacy & Sharing

There are 4 types of Member Roles. Team Owner, Team Admins, Team Auditors and Team Members.

Each team is structured to have one group Owner and one (or more) administrators (admin). The base team is good for up to 10 total members. The Owner of the team has permission to add and delete users as well as assign group roles.

Admins are set by the Owner or other Admins. They also have full views, member add, delete and role administration rights. An Admin cannot make anyone an Owner as there is only one Owner per group.

An Auditor must also be an Owner or Admin. As an Auditor you are able to view in detail and work within team member or trainees accounts and information. See Auditing for more on how that can work for your programs!

Member Privacy & Sharing Permissions

Each member has the ability to specify what they want to share with a group. This will affect the view of things like group feed, roster, leaderboard stats and more. Members can view or change their settings at any time from the group view, tapping the menu icon and My Group Sharing Permissions in the main menu.

Next: All About the Team Page 
Designing and modifying your open Team view for your members.

Advanced Voice Types

Selecting the Best Voice for your Training

Personally, my very favorite new feature in the iOS apps is our new coaching voices, and it takes just a minute to make it great! Trust me on this one, it is worth the update. Everyone can use Advanced Voice.

I just love Ava’s Enhanced voice, though many are big on Alex or even Samantha. Select any option within your Region settings section:

General > Settings > Accessibility > Spoken Content > Voices

Using the Advanced Voice Type, there are many voices available to use, even “enhanced” versions of many of them = Male, Female, you name it. Then, in your app, make sure you’ve chosen Advanced in the Voice Type section. 

Activity Options (Gear) > Voice Options > Advanced

Whether you love it 10X more like we do or just appreciate the features and benefits it unlocks, we encourage you to set up a nice pleasing voice to help coach you through your workouts. It’s worth it!

You really notice the difference when you start turning on new Advanced Audio Coaching features. Get workout totals, coaching during your structured workout routines, use real heart rate zone names and more!

Managing your Subscriptions & Purchases

Switching Between Subscriptions

When you upgrade to or from the Pro Plus to the Star subscription level, Apple should credit your account for any difference in remaining credit for the different subscription within a few days as part of the same subscription family.

Apple * iTunes

iTunes handles all returns/refunds of apps. If you need to cancel a subscription, see here on how to cancel a subscription on your phone:

https://support.apple.com/en-us/HT202039

For other purchases, to request a refund, please open your iTunes Store, click on your username in the left corner and enter your iTunes password.

Click “see all” next to purchase history, find Fitdigits, and click the arrow next to the app. Next click “Report a Problem” link under the “Report a Problem Header” and a new page should come up to report a problem.  You will then be prompted to enter the reason for your refund.  From there, it will be up to iTunes to honor the request.

Again, sorry to see you cancel! If there is anything we can do let us know!

Android * Google Play

To get a refund from Google Play, see here for more:
https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

Using Siri and Fitdigits Apps

“(Start/launch) an (indoor/outdoor) (workoutName) workout (with/on) <iCardio>”

There are 5 simple commands that Siri will recognize:
1) Start workout – “Start an outdoor run workout with <iCardio>”
2) Cancel Workout – “Cancel <iCardio> workout”
3) Pause Workout – “Pause my <iCardio> workout”
4) Resume Workout – “Resume <iCardio> workout”
5) End My Workout – “End <iCardio> workout”

All command can be said as above as well as the start command can be build out, however you want to say it. You can attempt to say “(Start/launch) an (indoor/outdoor) (workoutName) workout (with/on) iCardio” and if Siri recognized the location and workout it will start right up with those variables. If Siri has trouble understanding or deciphering you will be prompted to choose the workout type and location just as if you said “Start Workout.”

If Siri requests you to unlock your phone, you may be able to get around it through settings:

Posted in iOS

Apple Watch View Off Screen

In cases where the watch is fired up from the phone, the status bar may hang over the screen. To fix, end the activity and force “close” the watch application by holding the power button and then holding in the crown. We hope an updated watchOS version will fix this issue in the future.

Then “open” the watch app, or start the workout from the watch next time before firing up workout from your iPhone.

We know other apps seem to have just avoided the phone > watch API because of above bug, but it is too useful for situations where use cases rely more on the iPhone than watch.

Fitdigits Glossary of Terms

MiMile
KmKilometer
min / miMinutes per Mile (Pace)
min / kmMinutes per Kilometer
SPMSteps Per Minute
CPMCalories Per Minute
RPMRotations Per Minute (Cadence Sensor)
cur /miCurrent Pace per Mile in the Interval
cur /kmCurrent Pace per Kilometer in the Interval
Cur mile distanceCurrent Interval Distance in Miles
Cur km distanceCurrent Interval Distance in Kilometers
Cur mile timeCurrent Interval Time in Miles
Cur km timeCurrent Interval Time in Kilometers

Advanced Audio Coaching

Advanced Audio Coaching brings your own personal coach to life, without the extra costs typically associated with a personal coach. 

Using the Advanced Coaching Audio, there are many voices available to use, even “enhanced” versions of many of them, Male, Female, you name it. See how to change voices and improve the coaching on the app here:

Setting A Custom Coaching Voice

Some of the voices sound pretty good to us here, I use Karen, some really like Samantha, but there are many to choose from. Features you get with advanced audio coaching:

  • Multiple voice types and accents, including foreign language support
  • Workout totals readout on workout complete
  • Zone name readouts (perfect for custom named zones!)
  • Structured workout routine Target Zone Coaching: Get coached on routines whether you are in, below or above zone consistently. Perfect for regimented training programs, reminds you to stay in easy zones or when you need to push a bit harder!

Managing Heart Rate Zones & Audio Feedback

Managing Structured Workouts & Audio Feedback

Managing Intervals & Interval Audio Feedback

Managing Audio Feedback

Posted in iOS

Apple Watch Troubleshooting

Now that you’ve Installed the Apple Watch Companion App and linked up Apple Health, you should be great to go on any kind of adventure with your Fitdigits app.

However, sometimes trouble does arise, even on the best of adventures. What follows are different issues and how to address them if you do come across them. 

No Heart Rate Connected in the app

  1. Make sure that Apple Health is linked and all share permissions granted. You might even disable and re-enable the linking just to be sure. 
  2. Make sure you have the Apple Watch paired and selected as your active heart rate monitor on your app on the iPhone. 
  3. Make sure you aren’t in Apple Watch Stand Alone mode if you want to view heart rate on your iPhone. 
  4. Make sure you have the Fitdigits Apple Watch Companion App installed
  5. Make sure Workout Power Saving Mode is turned OFF:
    1. Open the Apple “Watch” app
    2. Tap General
    3. Scroll down, make sure Workout Power Saving Mode is turned OFF

Apple Watch Screen Cut Off

Apple Watch Cut Off

If you see your Apple Watch and the watch face looks like it has been cut off at the top, our apologies. We’ve researched it quite a bit and have only found others who experience the same with their apps. It is an easily reproducible situation – just force close watch app, fire up a workout from the phone (which will have the phone start the watch app fresh) and you have a screen cut off at the top.

General consensus currently attributes this to a bug in the WatchOS we hope they will fix soon, unfortunately there is no solution yet but there is a fix:

  1. Hard Close / Force Close the Apple Watch application by holding the power button and then holding in the crown.
  2. Open the watch app / start a workout from the watch, before trying to start a workout from phone > watch.
  3. Once you see the Cancel button on the watch home screen, you should be good. You can then cancel on the watch if you want and use phone or watch.

Apple Watch Stand Alone Issues

If your app is stopping after a very brief period of time, or failing to transfer workouts on a regular basis, perform these steps on the watch:

Watch App Re-Installing
  1. Slide up the widget tray, and enable airplane mode.
  2. Wait a moment, then disable airplane mode
  3. Close the drawer and open the app list.
  4. If iCardio starts reinstalling for no reason, then the installation is bad. In that case see Re-Install the Apple Watch Companion App below. You can tell it is re-installing if it looks like it is reloading.

If your app is telling you that the watch is currently in Stand Alone mode, and won’t launch an activity on the phone, there is a flag that somehow wasn’t cleared on the watch / phone. To clear the flag:

  1. Open the Apple Watch companion app
  2. Tap the green icons on the home screen in the lower right until only the green watch shows, putting it in stand alone mode.
  3. Tap the icon on the home screen to start an activity, then tap Cancel.
  4. Tap the green icon in the lower right to put it back in tethered mode. You should be good to go from here.

Apple Watch / iPhone Communication Issues

If you are having trouble getting an activity to start on your iPhone when starting from your Apple Watch, or from the Watch from the iPhone, the easiest and most basic thing is to try launching an activity from the other device and then tapping Cancel. 

  1. Open the iPhone app
  2. Tap the Quickstart play icon
  3. Tap Cancel
  4. Tap Quickstart play icon again

Simply tapping play / cancel a time or so on the watch and phone has been shown very effecting in resetting communicating after loss of connection. 

Apple Watch Connection Troubleshooting

If you don’t see a Cancel button show on the watch screen under the workout type, you may need to Hard Close the watch app. 

Hard Close the Watch App

  1. Make sure the app you want to hard close is the one running in the foreground.
  2. Push and hold the bottom button on the right of the watch until the power off screen appears.
  3. Push and hold the digital crown button. You will see it go back to the main apps screen, that hard closes the watch app.

Ping the Phone from the Watch

  1. Go to the home screen on the watch (not the main apps, but the main watch face)
  2. 2. Swipe up from the bottom bezel to get the Watch equivalent of the phone controls
  3. The Ping phone is the lower left button with the phone icon. Tap that and it will ping on the phone (a good way to find your phone too!)

Hard Close the iPhone App

Still having trouble?  Hard close the app on the phone and re-open 

Reboot the Watch and iPhone

Sometimes everything just needs a good reboot to reset all bluetooth settings and other communication options. 

  1. Watch: Push and hold the bottom button on the right of the watch until the power off screen appears. Slide the power off indicator. Hold the bottom button on the watch to turn the Watch backk on. 
  2. iPhone: See here on how to reboot the different iPhone devices

Re-Install the Apple Watch Companion App

  1.  Open the Apple “Watch” app
  2. Scroll down to the Apps section and tap on your app name (iCardio, iBiker, iRunner)
  3. Turn the Show on Apple Watch switch to off, it will uninstall (wait…).
  4. Once uninstalled, tap it on to install it again.
  5. If it doesn’t show, see Troubleshooting Installing the Companion App
iCardio showing on Apple Watch App
Installing, or re-installing, the Apple Watch extension

Apple Watch 

Installing the Companion App

Apple Watch Setup 

Running a Stand Alone Apple Watch Session

Optimize Heart Rate from the Apple Watch

Troubleshooting