Apps are like politicians; sometimes they are just corrupt. If Fitdigits is acting strangely it may have somehow gotten corrupted, and the first troubleshooting step is to delete and re-download the app. To do so on your device:
iOS
1. Make note of your Fitdigits username and password. See the username/email in the Menu > Profile section of the app or website.
2. Perform a sync by going to Menu > Sync (or Results and tapping “Sync” in the upper left, depending on your version) on your device in the app.
3. Press the home button so the main screens show. Find the icon related to the program.
4. Hold app icon until “x” shows in left corner. Tap x to delete.
4. Go to app store and re-download the Fitdigits app (iCardio, iRunner, iWalker or iBiker).
5. Launch the app, tap Login, enter user name and password, tap login and let the app sync from the cloud.
You will now have all of your synced workouts and/or upgrades.
If you are still experiencing issues, please contact Customer Support.
Will you lose data? No, since all our apps use the cloud, as long as the data is synced, it will still be there. If you are wondering what synced, you can login to the web portal at my.fitdigits.com and review your account there. Another option is to download one of our other apps, install and use that app, to see the outcome of a delete and reinstall without actually deleting and re-installing the original app. All our apps use the same cloud backend and include very similar functionality.
Android
1. Make note of your Fitdigits username and password. See the username/email in the Settings > Profile section of the app or website.
2. Perform a sync by going to Results or Profile and tapping “Sync” in the upper left on your device in the app.
3. Press the home button so the main screens show. Tap the Apps icon so you see all the apps. Find the app to delete.
4. Hold app icon until “Uninstall” shows in top section. Drag the icon to the Uninstall icon.
4. Go to the Google Play app store and re-download the Fitdigits app (iCardio, iRunner or iBiker).
5. Launch the app, tap Login, enter user name and password, tap login and let the app sync from the cloud.
You will now have all of your synced workouts and/or upgrades.
If you are still experiencing issues, please contact Customer Support.
Will you lose data? No, since all our apps use the cloud, as long as the data is synced, it will still be there. If you are wondering what synced, you can login to the web portal at my.fitdigits.com and review your account there. Another option is to download one of our other apps, install and use that app, to see the outcome of a delete and reinstall without actually deleting and re-installing the original app. All our apps use the same cloud backend and include very similar functionality.