Apple Watch Troubleshooting

Now that you’ve Installed the Apple Watch Companion App and linked up Apple Health, you should be great to go on any kind of adventure with your Fitdigits app.

However, sometimes trouble does arise, even on the best of adventures. What follows are different issues and how to address them if you do come across them. 

No Heart Rate Connected in the app

  1. Make sure that Apple Health is linked and all share permissions granted. You might even disable and re-enable the linking just to be sure. 
  2. Make sure you have the Apple Watch paired and selected as your active heart rate monitor on your app on the iPhone. 
  3. Make sure you aren’t in Apple Watch Stand Alone mode if you want to view heart rate on your iPhone. 
  4. Make sure you have the Fitdigits Apple Watch Companion App installed
  5. Make sure Workout Power Saving Mode is turned OFF:
    1. Open the Apple “Watch” app
    2. Tap General
    3. Scroll down, make sure Workout Power Saving Mode is turned OFF

Apple Watch Stand Alone Issues

If your app is stopping after a very brief period of time, or failing to transfer workouts on a regular basis, perform these steps on the watch:

Watch App Re-Installing
  1. Slide up the widget tray, and enable airplane mode.
  2. Wait a moment, then disable airplane mode
  3. Close the drawer and open the app list.
  4. If iCardio starts reinstalling for no reason, then the installation is bad. In that case see Re-Install the Apple Watch Companion App below. You can tell it is re-installing if it looks like it is reloading.

Apple Watch / iPhone Communication Issues

If you are having trouble getting an activity to start on your iPhone when starting from your Apple Watch, or from the Watch from the iPhone, the easiest and most basic thing is to try launching an activity from the other device and then tapping Cancel. 

  1. Open the iPhone app
  2. Tap the Quickstart play icon
  3. Tap Cancel
  4. Tap Quickstart play icon again

Simply tapping play / cancel a time or so on the watch and phone has been shown very effecting in resetting communicating after loss of connection. 

Apple Watch Connection Troubleshooting

If you don’t see a Cancel button show on the watch screen under the workout type, you may need to Hard Close the watch app. 

Hard Close the Watch App

  1. Make sure the app you want to hard close is the one running in the foreground.
  2. Push and hold the bottom button on the right of the watch until the power off screen appears.
  3. Push and hold the digital crown button. You will see it go back to the main apps screen, that hard closes the watch app.

Ping the Phone from the Watch

  1. Go to the home screen on the watch (not the main apps, but the main watch face)
  2. 2. Swipe up from the bottom bezel to get the Watch equivalent of the phone controls
  3. The Ping phone is the lower left button with the phone icon. Tap that and it will ping on the phone (a good way to find your phone too!)

Hard Close the iPhone App

Still having trouble?  Hard close the app on the phone and re-open 

Reboot the Watch and iPhone

Sometimes everything just needs a good reboot to reset all bluetooth settings and other communication options. 

  1. Watch: Push and hold the bottom button on the right of the watch until the power off screen appears. Slide the power off indicator. Hold the bottom button on the watch to turn the Watch backk on. 
  2. iPhone: See here on how to reboot the different iPhone devices

Re-Install the Apple Watch Companion App

  1.  Open the Apple “Watch” app
  2. Scroll down to the Apps section and tap on your app name (iCardio, iBiker, iRunner)
  3. Turn the Show on Apple Watch switch to off, it will uninstall (wait…).
  4. Once uninstalled, tap it on to install it again.
  5. If it doesn’t show, see Troubleshooting Installing the Companion App
iCardio showing on Apple Watch App
Installing, or re-installing, the Apple Watch extension