Troubleshooting Your Heart Rate Monitor & Other Sensors

#1 Issue – Low Battery 

Test the battery, and if necessary replace it. Low battery can cause strange data including abnormally high or low readings. Within our app, after changing the battery, you will need to trash the sensor and pair again. If battery replacement does not fix your issue, try the following tips:

Polar H7 or Other BLE (Bluetooth Smart / Bluetooth Low Energy / Bluetooth 4.0) Compatible Heart Rate Monitor

  • Paired With Another iPhone : Make sure no other iPhone is currently connected and communicating with your BLE heart rate monitor. If the heart rate monitor is paired with another iPhone, you will not be able to use the HRM
  • Close Other Paired Apps: If there are any other apps on your iPhone that are communicating with your BLE heart rate monitor, terminate them. The HRM will only be able to pair with one fitness app at a time.
  • Lots More Tips:

Troubleshoot Your Bluetooth Low Energy Heart Rate Monitor (BLE HRM).

Spikes or dropouts? See here.

Scosche Rhythm+ Heart Rate Monitor

Foot Pod (iOS)

  • Activate: Tap your foot in a running motion to activate the foot pod.
  • Installation: Ensure the arrow on the foot pod is facing your toes.

Speed and Cadence Sensors (iOS)

  • Activate: Rotate the pedals a few times to activate the sensor before pairing
  • Choose Sensor: If you are using a Spin Bike make sure you are using a Cadence Sensor. For an outdoor bike, use a Speed and Cadence Senso
  • Installation: Proper installation including positioning of your spoke and pedal magnet as well as the arm distance from spokes is very important.

Note: It has been reported that some HRMs, such as the Wahoo TICKR belt, might have issues due to the belt having both cadence and heart rate. Trying to pair cadence sensor after pairing the HRM caused trouble. The solution was to pair the cadence sensor first, then the heart rate monitor.

If you are still experiencing difficulty, please contact Customer Support

How to Delete and Re-Install Fitdigits Apps – iCardio, iRunner, iBiker

Apps are like politicians; sometimes they are just corrupt. If Fitdigits is acting strangely it may have somehow gotten corrupted, and the first troubleshooting step is to delete and re-download the app. To do so on your device:

iOS

1. Make note of your Fitdigits username and password. See the username/email in the Menu > Profile section of the app or website.
2. Perform a sync by going to Menu > Sync (or Results and tapping “Sync” in the upper left, depending on your version) on your device in the app.
3. Press the home button so the main screens show. Find the icon related to the program.
4. Hold app icon until “x” shows in left corner. Tap x to delete.
4. Go to app store and re-download the Fitdigits app (iCardio, iRunner, iWalker or iBiker).
5. Launch the app, tap Login, enter user name and password, tap login and let the app sync from the cloud.

You will now have all of your synced workouts and/or upgrades.

If you are still experiencing issues, please contact Customer Support.

Will you lose data? No, since all our apps use the cloud, as long as the data is synced, it will still be there. If you are wondering what synced, you can login to the web portal at my.fitdigits.com and review your account  there. Another option is to download one of our other apps, install and use that app, to see the outcome of a delete and reinstall without actually deleting and re-installing the original app. All our apps use the same cloud backend and include very similar functionality.

 

Android

1. Make note of your Fitdigits username and password. See the username/email in the Settings > Profile section of the app or website.
2. Perform a sync by going to Results or Profile and tapping “Sync” in the upper left on your device in the app.
3. Press the home button so the main screens show. Tap the Apps icon so you see all the apps. Find the app to delete.
4. Hold app icon until “Uninstall” shows in top section. Drag the icon to the Uninstall icon.
4. Go to the Google Play app store and re-download the Fitdigits app (iCardio, iRunner or iBiker).
5. Launch the app, tap Login, enter user name and password, tap login and let the app sync from the cloud.

You will now have all of your synced workouts and/or upgrades.

If you are still experiencing issues, please contact Customer Support.

Will you lose data? No, since all our apps use the cloud, as long as the data is synced, it will still be there. If you are wondering what synced, you can login to the web portal at my.fitdigits.com and review your account  there. Another option is to download one of our other apps, install and use that app, to see the outcome of a delete and reinstall without actually deleting and re-installing the original app. All our apps use the same cloud backend and include very similar functionality.